Flexibility Scheduling for Large Customers

Anticipating and considering customers' flexibility demands in is outsourcing relationships

Information systems (IS) outsourcing relationships are determined by uncertainties and changing business environments for both client and vendor over a long-term outsourcing lifecycle. Although IS outsourcing arrangements have been widely researched, little attention has been paid to how changing business circumstances and resulting customer demands can be systematically assessed, considered, a...

Online scheduling policies for multiclass call centers with impatient customers

We consider a call center with two classes of impatient customers: premium and regular classes. Modeling our call center as a multiclass GI/GI/s +M queue, we focus on developing scheduling policies that satisfy a target ratio constraint on the abandonment probabilities of premium customers to regular ones. The problem is inspired by a real call center application in which we want to reach some ...

Order Selection and Scheduling with Leadtime Flexibility

Robotic cell scheduling with operational flexibility

In this paper, we study the problem of two-machine, identical parts robotic cell scheduling with operational $exibility. We assume that every part to be processed has a number of operations to be completed in these two machines and both machines are capable of performing all of the operations. The decision to be made includes 8nding the optimal robot move cycle and the corresponding optimal all...

Pricing and scheduling decisions with leadtime flexibility

This paper studies a problem faced by a manufacturer who has the ability to set prices to influence demand, reject orders, and set leadtimes or due-dates for accepted orders. We present decision models that integrate pricing and production decisions for the cases where the manufacturer charges the same price or different prices to different customers. Through numerical analyses, we present insi...